E-Learning Materials for Troubleshooting Computing Problems

This unit is designed to provide you with the skills required to develop a possible solution to a computing problem in the context of computer networking, software development or technical support. You will learn how to investigate the problem, plan and implement a solution, test and amend it until the problem is resolved and document each step taken to solve the problem.

On completion of the Unit you should be able to:
1.  Investigate a computing problem.
2. Plan and implement a solution to a computing problem.
3. Document the steps taken to resolve a computing problem.

You can navigate between the different sections and subsections of the course using the menu at the top of the screen. You’ll also find a link to the next page at the bottom of each page.

Enjoy the course!

Next: Investigate a Problem